“The PM Operations Standards provide an unprecedented level of clarity and accountability for single-family property managers. By defining key metrics and processes, this project equips professional property managers with the tools to measure success and improve efficiency with confidence. It’s a practical, well-researched resource that will elevate operational excellence across the industry. At Second Nature, we’re proud to support this initiative and believe it will be invaluable for any growth-minded property manager looking to optimize their business and deliver outstanding results.”

“Every industry relies on performance benchmarks for clarity and growth. Now, with the introduction of the PM Operations Standards, the property management industry can do the same. These standards empower property managers to identify areas for improvement, set clear and attainable goals for their teams, and prioritize the most impactful optimization efforts. They represent a significant step forward in the professionalization of our industry, and I’m thrilled that they are finally here. Now comes the crucial part: putting these principles into action. Let’s grow together, with clarity!"

As the property management industry grows and evolves, establishing operational standards is essential for driving consistency, transparency, and efficiency. The 2024 PM Operations Standards released by ProfitCoach provide a flexible, data-driven framework that property management companies can adapt to suit their unique business needs. Businesses can gain valuable insights to refine their processes and improve performance by measuring key trends and operational data. These standards empower companies to align their practices with industry benchmarks, ensuring continuous improvement and enhanced client satisfaction. I am excited to see how these standards will positively influence and support the industry's growth.”

"Daniel and his team at ProfitCoach have put together a comprehensive deep dive into the most critical processes impacting EVERY property management business. This information is well researched and thought out and should be required training material for anyone serious at the property management business."

“The PM Operations Standards are a giant leap forward for the property management industry. We're finally getting a set of common definitions and metrics by which to measure ourselves. This is important because it will help us figure out exactly what to focus on as we strive to better serve our owners and residents. I'm thrilled with the outcome here and encourage all professional property managers to quickly adopt these standards.”

“There is so much lack of clarity in our industry around what “doing a good job” looks like. A lot of management companies operate with a major lack of clarity around operational metrics and have no way to differentiate themselves from the competition with hard data to back up their claims. The Operations Standards will not only help remove that ambiguity but also show what’s possible with data from top performers while bringing a new level of professionalism and competitiveness to our industry.”

“The PM Operations Standards are a ground-breaking resource for professional property managers. This unifying framework gives the industry a common language around critical operations and enables property managers to measure and improve key workflow points with data-driven clarity. Enterprise Bank & Trust is thrilled to support these Standards as the next significant stride towards operational excellence throughout the industry.”

"We consistently hear from our property manager customers that driving operational efficiency is their biggest challenge and greatest opportunity, especially as AI-based automation becomes a reality. This efficiency not only enhances their operations but also significantly improves the customer experience. Thank you, ProfitCoach team, for undertaking this essential work that will unlock smarter decision-making and elevate business performance."

“The PM Operations Standards are the next step in standardizing the industry’s understanding of what performance really looks like. It started with financial performance and operational standards are the next frontier. ProfitCoach has a proven track record of unlocking key insights hidden behind walls of disjointed data. LeadSimple is proud to support this effort and partner with ProfitCoach to challenge the industry to level up through data-driven operational performance.”